Shipping Policy
Thank you for shopping at AIMART USA. We aim to deliver your order quickly and reliably. Please read our Shipping Policy to understand how we handle deliveries.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- You will receive an email confirmation once your order has been dispatched.
Shipping Times
- Standard shipping typically takes 7–20 business days depending on destination.
- Delivery times may vary due to customs clearance, local postal services, or unforeseen delays.
- Tracking information will be provided once your order has shipped.
Shipping Costs
- Shipping fees are calculated at checkout based on destination and product weight/size.
- Free shipping may be offered on selected items or promotions.
International Shipping
- We ship worldwide to most countries.
- Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
Order Issues
- If your order is delayed, lost, or arrives damaged, please contact our support team immediately.
- Photographic evidence is required for damaged or defective items to process claims.
- Proof of non-delivery may also be requested.
Customer Support
- You can contact our support team by email at support@aimartusa.com or through the chat option provided on our website.
- We guarantee a response within 24 hours to ensure your concerns are addressed promptly.
Exceptions
- Some products may have specific shipping conditions or restrictions. These will be noted on the product page.
- AIMART USA reserves the right to adjust shipping methods when necessary to ensure timely delivery.
Contact Us
For questions about shipping, please contact us at:
Email: support@aimartusa.com